Readers of a previous thread will know that a couple of weeks ago my venue rang to cancel our wedding date and rearrange it to another day. I really wasn't happy about it to begin with as we'd paid an 80% deposit and signed a contract stating that our wedding will be held on the original date. To cut a long story short they said that one of their major customers wanted to make use of the venue on the day we were meant to have our wedding and said that if we changed the date we could have any weekend we wanted and we wouldn't have to pay the venue hire, we'd only have to pay for food and drink.
Our original date was a Thursday which was £1000 hire but we've now changed it to a Friday which is £3000 hire (as we're getting it for free) because they class Friday as a weekend!!
I complained and said how inconvenient it is as I've booked other suppliers and on the phone the manager said that if we incurred any costs due to changing the date they would pay.
Well I had booked my hen do with the girls for January 2013 and now need to change it to November 2012 but it's going to cost £200 more as the Center Parcs Woodland Lodge we've booked is more expensive pre-Christmas as opposed to post-Christmas.
I emailed the venue asking them to confirm the new date in writing and asked them cover the additional cost of changing the trip. They emailed back confirming the date and stating they'll waive the £3000 hire fee but didn't answer my question regarding the break.
Do you think I should continue to pester them as we did have a contract with them which they have broken, not us! Plus we paid an 80% deposit to secure that date which we can't now have! I'm thinking that they're obviously getting alot of money from this major customer which is why they've broken our contract. I'm not good with confrontation though. I did say in the email that although I didn't want to ask them to pay the £200 I didn't want to fork out that money myself or ask my friends to pay extra when we've all paid quite a bit already.
What do you think?
31 Dec 2011 at 22:15
• Wedding will be in December 2012
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Member of finalstitch.co.uk since 5 April 2011
Added 30 forum messages.
Greater London.
The wedding was on 18 May 2012 Yorkshire
cpk
I would still chase it! You still made a contract with them for that particular date and although i know you are now happy with the new date, to be honest it was very unprofessional of them to ask you to change it. It wouldn't have been unreasonable for services you had already booked to refuse to change/not refund deposits due to the change and thus i feel its down to them to cover the cost. Do they have a wedding co-ordinator you can speak to regarding it? Might as well chance it, they can only say no!
Good luck hunny and happy new year! (this time nxt year you'll be married )
31 Dec 2011 at 23:27
• Wedding was in May 2012
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nickyhawkins
Member of finalstitch.co.uk since 30 January 2011
Added 149 forum messages.
Surrey.
Wedding will be on 3 June 2012 Carshalton, Surrey
nickyhawkins
Definitely! Remind them that they said they would pay any costs you incurred and stress that this is their fault, not yours. Don't let them get away with it!
31 Dec 2011 at 23:44
• Wedding will be in June 2012
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futuremrsd
Member of finalstitch.co.uk since 25 August 2011
Added 114 forum messages.
futuremrsd@jezibella83 Agree with the others- definately chase the venue to pay! It was out of order that they asked you to change in the first place so they should be doing everything they can to make you happy!
Member of finalstitch.co.uk since 5 July 2011
Added 516 forum messages.
Birmingham, West Midlands.
tinks1985@jezibella83 i agree with the others, you shouldn't have to be out of pocket due to them breaking your contract. I would definitely chase them about it and make them pay the difference like they agreed. Let us know how you get on hun xx
Member of finalstitch.co.uk since 30 April 2011
Added 126 forum messages and one album.
Gateshead, Tyne and Wear.
Wedding will be on 9 June 2012 Longframlington, Northumberland
rosslyn80
i agree with what all the others sed hun. but if it was me i wud demand my mny back and start looking at alternative venues coz its obvious they dont care xx
1 Jan at 13:36
• Wedding will be in June 2012
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nextmrstaylor
(32 years old)
Member of finalstitch.co.uk since 9 March 2011
Added 710 forum messages.
Do not know when the wedding will be
nextmrstaylor@rosslyn80 I said that same thing to my hubby to be before, if it was us I'd cancel the whole thing with them n get a refund n go somewhere else xx
1 Jan at 14:10
• Wedding will be in June 2012
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nextmrstaylor
(32 years old)
Member of finalstitch.co.uk since 9 March 2011
Added 710 forum messages.
Do not know when the wedding will be
nextmrstaylor@rosslyn80 that is true, they should of told this other company that on the day they wanted they already had something book so they couldnt book anything else, and if remember correctly from previous post its a company who regulary books with them and it was their annual thing so they should of know in advance before taking the booking of the wedding xx
Member of finalstitch.co.uk since 30 April 2011
Added 126 forum messages and one album.
Gateshead, Tyne and Wear.
Wedding will be on 9 June 2012 Longframlington, Northumberland
rosslyn80@nextmrstaylor i think they should pay 4 the remainder of the wedding and find a new venue 4 them. if they had any heart at all they would xx
1 Jan at 14:24
• Wedding will be in June 2012
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jezibella83
(28 years old)
Member of finalstitch.co.uk since 21 August 2010
Added 161 forum messages.
Seaford, East Sussex.
Wedding will be on 21 December 2012 Seaford, East Sussex
jezibella83
Thanks laides, it's given me the confidence to confront them (over the phone). I don't think I'm asking a lot after they've cancelled my wedding date! I'll let you know how it goes x
1 Jan at 14:51
• Wedding will be in December 2012
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rosslyn80
(31 years old)
Member of finalstitch.co.uk since 30 April 2011
Added 126 forum messages and one album.
Gateshead, Tyne and Wear.
Wedding will be on 9 June 2012 Longframlington, Northumberland
rosslyn80
get them told hun they dont deserve ur business xx
1 Jan at 15:42
• Wedding will be in June 2012
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becky260512
Member of finalstitch.co.uk since 6 April 2011
Added 414 forum messages.
Wedding will be on 26 May 2012 Nottingham
becky260512
They should definaty pay if they have broken a contract you potentially go through solicitors to get compensation, would be a lot of hassle for both of you though but if they are not forthcoming it might be worth mentioning this to them!
1 Jan at 18:38
• Wedding will be in May 2012
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cicmatag
(29 years old)
Member of finalstitch.co.uk since 5 March 2011
Added 374 forum messages and one listing.
Dewsbury, West Yorkshire, West Yorkshire.
Wedding will be on 20 June 2012 Ceremony: Dewsbury, reception: Lajosmizse, Hungary
cicmatag@jezibella83 I would have a look at the contract and what it says about either party cancelling the agreement. They have broken a legally binding contract. (In my country the law states that if the supplier cancels you get twice your deposit back but I'm not sure how it works here.) And I don't want to scare you but if they've done it once, what's the guarantee that they won't do it again? This big customer of theirs might decide they want your new date as well - what will they do then???
Personally I would demand a full refund AND compensation PLUS I would take them to the cleaners, what they've done is unacceptable and very unprofessional. As you had to change your wedding date, this invalidates your wedding insurance as well (if you have one), I would make them pay big time and look for another venue.
I hope you can sort this out soon hun x
2 Jan at 10:25
• Wedding will be in June 2012
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gina130284
Member of finalstitch.co.uk since 23 June 2011
Added 553 forum messages.
Liverpool, Merseyside.
gina130284@jezibella83 You should absolutely email them back and quote part of the contract about how the 80% deposit you paid was to secure the date. You can say how you appreciate them waivering the £3000 as they promised, however you'd also like them to pay the additional £200 you have incurred from the hen do which is as a result of them changing your wedding date.
Member of finalstitch.co.uk since 21 August 2010
Added 161 forum messages.
Seaford, East Sussex.
Wedding will be on 21 December 2012 Seaford, East Sussex
jezibella83@gina130284 You've made a very good point there. I most definitely will email them back. Thank you xxx
2 Jan at 23:06
• Wedding will be in December 2012
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jezibella83
(28 years old)
Member of finalstitch.co.uk since 21 August 2010
Added 161 forum messages.
Seaford, East Sussex.
Wedding will be on 21 December 2012 Seaford, East Sussex
jezibella83@cpk@nickyhawkins@futuremrsd@tinks1985@missengaged@rosslyn80@nextmrstaylor@becky260512 @cicmatag@gina130284 The venue said they'd pay! That is a huge weight off my shoulders, I'm so happy. They said they'd take it off the final bill but I said I'd rather have a cheque as I have to pay for the hen do so they said they'll have to have a word with the finance department. H2b said he doesn't care if it's a cheque or taken off the final bill, as long as we get that £250 he's happy. Oh I'm so relieved! Thanks for your advice ladies xxx
6 Jan at 16:39
• Wedding will be in December 2012
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jo101280
(31 years old)
Member of finalstitch.co.uk since 6 March 2011
Added 134 forum messages.
Lincoln, Lincolnshire.
Wedding will be on 7 June 2012 Barbados
jo101280@jezibella83 Thats wonderful news. So pleased you were able to sort it out x
6 Jan at 19:20
• Wedding will be in June 2012
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babsgs
(25 years old)
Member of finalstitch.co.uk since 15 April 2011
Added 15 forum messages.
Walsall, West Midlands.
Wedding will be on 20 June 2013 Sutton Coldfield, West Midlands
babsgs
100%...Remind them that they said they would pay any costs ... Don't let them get away with it!
6 Jan at 20:14
• Wedding will be in June 2013
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rosslyn80
(31 years old)
Member of finalstitch.co.uk since 30 April 2011
Added 126 forum messages and one album.
Gateshead, Tyne and Wear.
Wedding will be on 9 June 2012 Longframlington, Northumberland
6 Jan at 23:18
• Wedding will be in June 2012
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mrsmiller2be
Member of finalstitch.co.uk since 20 April 2012
Added one forum message.
Wedding will be on 24 August 2013 Liverpool, Merseyside
mrsmiller2be
I would of stuck with it, on another site I was on, this same thing happened, and it turned out it was a famous footballer who wanted the date, the venue ended up paying for the whole wedding and paying them I think it was £3000 cash and paid off their mortgage, as the amount they were getting paid and all the publicity well covered the amount, so unless you have signed anything saying you will have the new date, I would get back in touch and say no you want your original date, and see what happens next
20 Apr at 16:24
• Wedding will be in August 2013
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meeeshel
(31 years old)
Member of finalstitch.co.uk since 22 July 2010
Added 808 forum messages and 3 albums.
Hertfordshire.
The wedding was on 28 April 2012 Hemel Hempstead, Hertfordshire
meeeshel@mrsmiller2be do you know if that was at the grove? I hear about that happening at the grove and it turned out it was david and victoria beckham who wanted the venue!!
21 Apr at 21:25
• Wedding was in April 2012
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